Collections
Recovery is handled professionally and respectfully. No abusive, threatening or humiliating outreach is permitted.
Total overdue
₦533k
Customers overdue
8
Recovery rate (90d)
72.6%
Net charge-offs
₦43k
Current
₦2.5m
36 customers
1–7 DPD
₦95k
4 customers
8–30 DPD
₦242k
2 customers
31–60 DPD
₦102k
1 customers
61–90 DPD
₦0
0 customers
90+ DPD
₦94k
1 customers
Collections lifecycle
Every overdue customer follows this structured path
Step 1
Due date
Statement issued, repayment scheduled
214
Step 2
Reminder
Courteous reminder 3 days before due date
186
Step 3
Failed payment
Direct Debit or manual payment unsuccessful
41
Step 4
Grace period
5-day grace window, no fees escalation
33
Step 5
Collection workflow
Structured, respectful outreach and repayment plan offer
22
Step 6
Recovery
Full or partial recovery, plan honoured
15
Step 7
Write-off review
Charge-off assessment per policy with lending partner
4
Overdue customers
| Customer | Customer ID | Outstanding | Minimum due | DPD | Direct Debit | Stage | Last activity | Action |
|---|---|---|---|---|---|---|---|---|
| Amaka Ibrahim | KVR-100098 | ₦37,400 | ₦5,600 | 1 | Active | Reminder | 14 Aug 2026 | |
| Blessing Chukwu | KVR-100133 | ₦93,600 | ₦14,000 | 112 | Active | Write-off review | 05 Aug 2026 | |
| Oluwaseun Chukwu | KVR-100175 | ₦22,300 | ₦3,300 | 29 | Active | Grace period | 30 Jul 2026 | |
| Ngozi Ibrahim | KVR-100217 | ₦101,900 | ₦15,300 | 60 | Mandate Failed | Collection workflow | 19 Aug 2026 | |
| Adaeze Ibrahim | KVR-100259 | ₦26,800 | ₦4,000 | 5 | Active | Reminder | 26 Aug 2026 | |
| Tunde Adebayo | KVR-100329 | ₦13,600 | ₦2,000 | 1 | Active | Reminder | 26 Aug 2026 | |
| Emeka Adeyemi | KVR-100343 | ₦219,800 | ₦33,000 | 15 | Mandate Failed | Grace period | 01 Aug 2026 | |
| Amaka Salami | KVR-100378 | ₦17,200 | ₦2,600 | 2 | Mandate Failed | Reminder | 03 Aug 2026 |