Support
Every conversation, complaint and dispute in one queue, with the customer's credit and card context one click away.
Open tickets
24
Urgent
6
SLA breached
2
Unassigned
6
Ticket queue
| Ticket | Priority | Customer | Issue type | Assigned agent | SLA | Status | Created |
|---|---|---|---|---|---|---|---|
| TK-2011 | Normal | Tunde Adebayo | Card declined | P. Eze (Support) | Within 4h | Open | 28 Aug 2026 |
| TK-2036 | Urgent | Damilola Ogundipe | Fraud | Unassigned | Within 4h | Resolved | 28 Aug 2026 |
| TK-2001 | Urgent | Yusuf Afolabi | Transaction dispute | Unassigned | Within 4h | Resolved | 27 Aug 2026 |
| TK-2018 | High | Ifeanyi Lawal | Transaction dispute | P. Eze (Support) | Within 4h | Open | 27 Aug 2026 |
| TK-2030 | High | Suleiman Adebayo | Direct Debit issue | R. Salami (Support) | Within 24h | Resolved | 27 Aug 2026 |
| TK-2028 | High | Ekene Ojo | Direct Debit issue | B. Okonkwo (Support) | Within 8h | Pending Customer | 26 Aug 2026 |
| TK-2019 | High | Adaobi Lawal | KYC | P. Eze (Support) | Within 24h | Open | 24 Aug 2026 |
| TK-2020 | Normal | Folake Afolabi | Payment issue | R. Salami (Support) | Within 48h | Resolved | 23 Aug 2026 |
| TK-2022 | Urgent | Musa Abubakar | Direct Debit issue | R. Salami (Support) | Breached · 24h | Resolved | 23 Aug 2026 |
| TK-2034 | Low | Maryam Afolabi | Credit limit question | R. Salami (Support) | Within 8h | Pending Customer | 22 Aug 2026 |
1–10 of 38 records
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TK-2011 — Card declined
Tunde Adebayo · P. Eze (Support)
OpenNormalSLA on track
Customer · 28 Aug 2026
Hello, I need help with: card declined. It started earlier this week.
Agent · 28 Aug 2026
Thanks for reaching out. I've pulled up your account and I'm reviewing the details now.
Customer · 28 Aug 2026
Thank you, please let me know what you find.